Cloud Telecom
Cloud Business Phone Systems
in Jackson, TN for Teams That
Work Anywhere
One business phone system that rings on your desk phone, your cell, and your computer. Set up, supported, and managed by the same local team that already takes care of your IT.
Upgrade Your Business Phones with Pro
Tech's Cloud Telecom
Old phone systems tie your business to a box in the closet and a copper line on the wall. Cloud telecom moves your phone service to the internet, so your calls, voicemail, and phone numbers go wherever your team goes. You get the features of a big-company phone system at a predictable monthly cost, without buying expensive equipment or paying for service calls every time something changes. Pro Tech handles everything: picking the right plan, moving your existing numbers, setting up your phones and call menus, and training your staff. After you’re up and running, one call to our Jackson office gets you support for your phones and your computers.
Features
Everything Your Business Phone Should Do
Call From Anywhere
Make and take calls from a desk phone, the mobile app, or your computer. Customers see your business number every time, never your personal cell.
Auto Attendant & Call Routing
A professional greeting and "press 1 for sales" menu, ring groups, call queues, and after-hours rules so every call reaches the right person.
Voicemail to Email
Voicemails land in your inbox as audio files, so you can listen and respond from anywhere without dialing in.
Business Texting
Send and receive text messages from your main business number. Great for appointment reminders and quick customer questions.
Video Meetings & Team Chat
Host video meetings, share your screen, and chat with coworkers in the same app you use for calls. Works alongside Microsoft Teams.
Call Recording & Reporting
Record calls for training and quality, and see call volume, missed calls, and wait times so you can staff the phones the right way.
Benefits
Why West Tennessee Businesses Are Moving Their Phones to the Cloud
Stays Up When the Office Doesn't
If the power or internet goes out at the office, calls automatically ring on your cell phones instead. Storms don't stop business.
Grows With Your Business
Add a new employee, a second location, or a new number in minutes, without new wiring or a technician visit.
One Local Partner for Phones and IT
No more finger-pointing between your phone company and your computer guy. Pro Tech handles both from our office in Jackson.
Enterprise Reliability
Built on a carrier-grade network backed by a 99.999% uptime guarantee.
Keep Your Phone Number
We move your existing numbers over for you, so customers keep calling the number they already know.
Lower, Predictable Costs
No phone system to buy and no maintenance contracts. One flat monthly price per user, with long distance included.
How It Works
Switching Is Simple
1
Free Phone Assessment
We look at your current phone bill and internet to see what you need and what you can save.
2
Custom Plan & Quote
You get a clear monthly price for the users and features you actually use. No surprises.
3
Setup & Number Transfer
We set up your phones and call menus, move your numbers, and schedule the switch so you don't miss calls.
4
Training & Ongoing Support
We show your staff how everything works and stay on call for changes and questions.
FAQ
Cloud Telecom Questions, Answered
Cloud telecom (also called VoIP or a hosted phone system) is business phone service that runs over your internet connection instead of traditional phone lines. Your phone system lives in a secure data center instead of a box in your office, so it can ring on desk phones, cell phones, and computers.
Yes. In almost every case we can transfer (port) your existing numbers to your new system. We handle the paperwork and schedule the switch so your number keeps working the whole time.
Not necessarily. Most staff members use the free mobile and desktop apps with no desk phone at all. If you want desk phones, we'll recommend models that fit your budget and set them up for you.
Most business internet connections handle cloud calling easily. During your free assessment we test your connection and let you know if anything needs to change before you switch.
Your phone system keeps running in the cloud. Calls can automatically forward to cell phones or the mobile app, so customers still reach you while the office is down.
Most small businesses are up and running within a couple of weeks. Number transfers set most of the timeline, and we plan the cutover so you don't miss calls.
Yes. We register the address for each of your locations so emergency calls go to the right dispatcher with the right address.
Yes. Many of our clients bundle their phones with their Managed IT service so one team supports everything. Ask us about combining services on one bill.
Pricing is a flat monthly fee per user, based on the features you need. Most businesses pay less than they do for their current phone lines. Request a free quote and we'll show you a side-by-side comparison with your current bill.
